Support Engineer with English (Level 1 - Entry Level)

Are you ready to kickstart your IT career? Join our dynamic team at Stefanini!

At Stefanini, we believe in nurturing talent and providing pathways for growth in the IT industry. We are looking for enthusiastic individuals with a passion for technology and excellent communication skills to join us as Entry-Level IT Support Engineers. If you have a solid grasp of English and a desire to learn, we will provide you with comprehensive technical training to set you up for success.

What You’ll Do:

• Client Support: Engage with clients via email and phone to resolve technical issues such as password resets, internet connectivity problems, and email inquiries.
• Remote Assistance: Log into clients’ computers to troubleshoot and resolve software issues effectively.
• Documentation: Accurately log and document all interactions and issues in our ticketing system to ensure seamless knowledge sharing and follow-up.
• Problem Escalation: Identify and escalate complex issues to higher support levels when necessary, ensuring timely resolution for our clients.
• Client Guidance: Provide clear and concise information to clients, enhancing their understanding and satisfaction.

What We’re Looking For:

• English Proficiency: Intermediate to advanced level of English to communicate effectively with clients.
• Eagerness to Learn: A strong motivation to acquire new knowledge and skills in IT and customer service.
• Customer Service Experience: Previous experience in customer service is a plus, but not required. A positive attitude and willingness to help are what truly matter!
• Communication Skills: Excellent written and verbal communication skills to effectively assist clients and document your work.
• Availability for Rotational Shifts: Flexibility and availability to work in 8-hour rotational shifts (24/7) to provide outstanding support to our clients.

Extra benefits we offer:

• Working in a multinational company, with over 24.000 employees around the globe;
• Competitive salary package;
• Meal tickets;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Modern workplace located in the center of Chisinau;
• Professional soft skills and technical trainings for current and emerging products and technologies;
• Continuous career growth and development opportunities.

Ready to Start Your IT Journey?
If you are passionate about technology and eager to learn, we want to hear from you! Apply today to become part of a company that values your growth and success in the IT industry.

Stefanini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.