Customer Support and Ticketing Agent $2000-$3000
Customer Support and Ticketing Agent
At Exclusive Business Class , we take pride in offering premium travel experiences for our high end clients. We are currently seeking a detail oriented and customer focused Customer Support and Ticketing Agent to join our dynamic team. The ideal candidate will be experienced in both customer service and ticketing processes, with a passion for delivering top quality service.
Key Responsibilities:
- Provide exceptional customer support by handling flight reservations, ticketing, and special travel requests for business class passengers;
- Manage client inquiries related to flight schedules, seat availability, and ticket pricing, ensuring timely and accurate responses;
- Process ticket changes, cancellations, and refunds efficiently, adhering to airline and company policies;
- Assist clients with complex travel itineraries and provide alternative solutions in case of delays or disruptions;
- Work with GDS systems to issue and reissue tickets, ensuring accuracy in bookings and seat assignments;
- Address and resolve customer complaints in a calm, professional manner, escalating issues to supervisors when necessary;
- Stay informed of airline regulations, ticketing rules, and industry trends to provide clients with the most up to date information;
- Maintain strong, long term relationships with clients through ongoing support and follow up services.
Requirements:
- Strong verbal and written communication skills in English (B2+ level or higher);
- Experience in ticketing and customer support, ideally within the travel industry;
- Proficiency in using GDS systems (Amadeus, Sabre, or similar) for booking and ticketing (required);
- Problem solving skills and the ability to manage multiple tasks in a fast paced environment;
- A client first mindset with strong attention to detail;
- Ability to work flexible hours, including weekends, to meet customer demands.
What We Offer:
- Competitive base salary with performance based bonuses;
- Full social package and official employment;
- Opportunities for professional growth and skill development;
- Flexible 8 hour shifts to suit your work life balance;
- A modern, cozy office with a family friendly atmosphere;
- Complimentary tea, coffee, and snacks to keep you energized throughout the day.
If you're passionate about delivering excellent customer service and have experience with ticketing systems, we would love to have you on our team. Apply now to become a part of the Exclusive Business Class team and contribute to our mission of offering unparalleled travel experiences!