Customer Care Representative | Chisinau

We are looking for an enterprising and dynamic Customer Care Representative.

As a part of our team, you will be responsible for providing correct and important logistic information towards our clients. As single point of contact, you will be responsible for the bonding and excellent service to our customers.

What we offer:

• Stable employement in an international company
• Competitive salary
• Work schedule: 09:00 – 18:00
• Lunch compensation
• Friendly and healthy work environment
• Professional and personal growth with a dedicated team
• Self-development and professional trainings

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer issues
• Keeping records of customer interactions, transactions, comments
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Skills/Qualifications:

• University degree/or student
• English B2
• Computer literacy, MS Excel
• Customer orientation

Our office is located in Chişinău, Mihai Viteazul 3, Business Center Unity Tower. We are a support service center located in Chisinau (not a Call Center).

Please submit your CV in English if you qualify to our requirements mentioning the name of the position by e-mail to: hr.moldova@essers.com.
Our website: www.essers.com

E-mail: hr.moldova@essers.com
Web: www.essers.com