Call Center Officer

JOB PURPOSE / MAIN OBJECTIVES

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.Monday-Friday

MAIN TASKS AND RESPONSIBILITIES

Incoming phone calls, e-mails and faxes treating and dispatching:

Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception &Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling

Ensures the monitoring and control of the agreements with the parties involved:

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
Enter required information into the system.
Register performed operations.
Responsible for the internal and external monitoring of client files.

YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:

Communicate fluently in languages: Romanian (well) – Russian (well) –English (well)
PC skills: office applications, outlook
Company-specific IT / telephony system
Technical knowledge (automotive, tires) is an asset
No specific knowledge and experience required

SKILLS: