Passenger Assistance Specialist – Help Travelers with Confidence!
De la 800 Până la 1 500 USD
În locația angajatorului
De la 1 an
Full-time
Who We Are
KIVORK is an IT product company specializing in travel, assisting over 1,500 customers daily. We believe every traveler has a unique story, and our mission is to ensure a seamless and hassle-free experience through exceptional customer support.
About the Role
You will handle customer reservations and respond to pre- and post-travel inquiries via phone and email. Your goal is to provide clear, effective solutions while continuously improving your product knowledge.
Key Responsibilities
- Assist customers with bookings and travel-related inquiries.
- Collaborate with sales and booking teams to streamline customer interactions.
- Escalate technical issues and support resolution efforts.
- Share insights to enhance the customer journey.
What We’re Looking For
- Experience in customer service, preferably in the travel industry.
- Proficiency in English (B2+); additional languages (Spanish, French, etc.) are a plus.
- Strong communication and problem-solving skills.
- Ability to manage challenging conversations with professionalism.
- Availability to work from the office.
- Self-motivated, reliable, and detail-oriented.
Join Us! Apply now to be part of a dynamic team dedicated to outstanding customer experiences!