IT Specialist
What LC Waikiki Offers to You:
- Opportunity to take responsibility in one of the fastest growing companies of the retail.
- Open communication, teamwork and strong company culture. An organization that greatly values teamwork, development, and innovation.
- A work environment where performance and talent are noticed and recognized.
- A promising international career by constant opportunities to learn, growth, and challenge.
- A chance to be a part of LC Waikiki Team that advances to the 2023 Goals.
The Candidate We Are Looking For:
- University degree in Computer Science or equivalent
- Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus
- Fluent in English (both written and verbal)
- Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
- Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
- Ability to fill multiple roles simultaneously
- Able to travel frequently locally and abroad
- Excellent troubleshooting skills
- Excellent customer service and interpersonal skills
- Team player and strong in communication
With Us, You Will Be Responsible:
- Maintain and support point of sale and back-office systems
- Support new store openings, functionality enhancements and upgrades
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
- Provide first level support to customers’ requests
- Perform diagnostics of customer issues
- Resolve customer issues by troubleshooting over the phone with customer contacts
- Refer customer issues to upper-level support when necessary
- On-site diagnose, repair and upgrade hardware or software as necessary
- Ensure accurate documentation of all calls handled
- Perform follow-up call-backs with customers
- Keep up-to-date on all Service Desk processes and troubleshooting procedures
At LC Waikiki, our values being virtuous, achieving together, extensive expertise, being customer-oriented, challenging the difficulties.
So if you ready to dynamism and want to grow with challenges, come and join us!
If your application found appropriate we will contact you via phone or email.
You can send your CV on e-mail:
HR-MOLDOVA@Lcwaikiki.com and Anastasia.Balacan@Lcwaikiki.com