Data Processing Operator
JOB PURPOSE / MAIN OBJECTIVES
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support. Monday-Friday
MAIN TASKS AND RESPONSIBILITIES
Incoming phone calls, e-mails and faxes treating and dispatching:
- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
- Collecting additional information.
- Check the data for accuracy and completeness.
- Reception & Services; provide technical support; search workshop.
- Keep the customer and all involves updated.
- Complaint handling
Ensures the monitoring and control of the agreements with the parties involved:
- Regarding the service
- Regarding complaint handling, etc.
- Regarding the service conditions and agreements
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
- Enter required information into the system.
- Register performed operations.
- Responsible for the internal and external monitoring of client files.
YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:
- Communicate fluently in languages: Romanian (well) – Russian (well) – English (well)
- PC skills: office applications, outlook
- Company-specific IT / telephony system
- Technical knowledge (automotive, tires, …) is an asset
- No specific knowledge and experience required
SKILLS:
- Communicate effectively by phone
- Problem analysis and problem solving
- Customer- and results-oriented
- Accurate and high work standard
- Multitasking & stress resistant
- Teamplayer
Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, ana.buga@ebts.eu, vasilievdiana991@yahoo.com.