Call Center Officer
Job purpose / Main Objectives
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone
support.Monday-Friday
Main tasks and responsibilities
Incoming phone calls, e-mails and faxes treating and dispatching:
- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures;
- Collecting additional information;
- Check the data for accuracy and completeness;
- Reception & Services; provide technical support; search workshop;
- Keep the customer and all involves updated;
- Complaint handling.
Ensures the monitoring and control of the agreements with the parties involved:
- Regarding the service;
- Regarding complaint handling, etc;
- Regarding the service conditions and agreements.
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files);
- Enter required information into the system;
- Register performed operations;
- Responsible for the internal and external monitoring of client files.
Your profile/ knowledge and experience:
- Communicate fluently in languages : Romanian (well) – Russian (well) –English (well);
- PC skills: office applications, outlook;
- Company-specific IT / telephony system;
- Technical knowledge (automotive, tires, …) is an asset;
- No specific knowledge and experience required.
Skills:
- Communicate effectively by phone;
- Problem analysis and problem solving;
- Customer- and results-oriented;
- Accurate and high work standard;
- Multitasking & stress resistant;
- Teamplayer.
Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com